BetPRIMEIRO Casino Responsible Gaming

Our Commitment to Player Well-being

Gambling at an online casino should always be an enjoyable form of entertainment. However, for a small percentage of people, it can become difficult to control their gambling habits. Before you play, it’s crucial to understand that gambling should never be seen as a source of income or a way to recover from debt.

We encourage you to stay mindful of the time and money you spend at our casino. If you feel that you are spending more than you can afford, or if gaming is starting to interfere with your daily life, we strongly advise you to use the player protection tools and resources outlined below.

Self-Assessment Tool

If you are concerned about your gambling habits, you can take a confidential [Gambling Addiction Quiz (Link to an appropriate quiz)] to help determine if you are exhibiting signs of a gambling problem. This is a helpful first step in understanding your own behaviour.

Player Protection Tools: Personal Limits

To help you gamble responsibly, we offer a comprehensive set of Personal Limits that you can access directly within your account under the “Personal Limits” section.

How Limits Work

You can set limits for a day, a week, or a month. Decreasing a limit takes effect immediately. To prevent rash decisions, increasing a limit will only take effect after email confirmation and after the previous limit of the same type has expired.

If you need help setting these limits, please contact our support team at [email protected].

Deposit Limit

Control the maximum amount you can deposit over a specific period.

Loss Limit

Restrict the maximum amount of your deposited money you can lose.

Important: This limit is calculated based on your initial deposits, not your winnings. For example, if you deposit $50 and set a $10 Loss Limit, you will be prevented from losing more than $10 of that initial $50 deposit, regardless of any winnings you may have accrued.

Wager Limit

Set a maximum on the total amount you can wager (bet) over a day, week, or month.

Session Limit

Limit the amount of time, in minutes, you can spend gambling in a single session. If you reach your session limit, you will be automatically logged out of your account. You can set this limit for any duration from 6 to 1,000,000 minutes.

Cooling-Off Limit

Take a short break from gambling. You can set a Cooling-Off Period for a specific duration. During this time, you will not be able to deposit, and you will be excluded from all promotional offers. You can, however, withdraw any remaining funds. Your account will automatically be reactivated when the period expires.

Self-Exclusion Limit

Take a longer, more definite break. Setting a Self-Exclusion Limit will immediately disable your Player Account for the chosen period. You will be excluded from all promotions and will not be able to deposit or withdraw funds while the limit is active. Your account will be reactivated automatically upon expiration.

Important Note for Sportsbook Users

Please be aware of the following distinctions for our Sportsbook:

• The Loss Limit and Wager Limit tools are not currently applicable to bets placed in the Sportsbook.
• A Cooling-Off Limit will prevent you from depositing but will not prevent you from placing a sportsbook bet if you already have an available balance.
• The Deposit Limit and Self-Exclusion Limit function the same for both Casino and Sportsbook.

Self-Exclusion by Request

If you wish to stop gambling for a definite or indefinite period, you can contact our support team directly at [email protected]. We will take all necessary measures to block access to your account and ensure you do not receive any promotional materials.

Withdrawing Funds During Self-Exclusion

If you are self-excluded, you will not be able to log in to withdraw your balance. Please contact our support team at [email protected], and they will assist you in initiating a withdrawal of any remaining funds in a reasonable timeframe.

Verification

Please note that an active self-exclusion does not exempt you from our standard identity verification procedures if they are required to process your withdrawal. Funds will be paid out according to the casino’s standard withdrawal limits.

Finding Support in Canada

For confidential advice, consultation, and support, you can contact any of the following independent organizations. Many of these offer resources specifically for Canadians.

National & International Resources:

• Responsible Gambling Council (RGC): A leading Canadian non-profit organization dedicated to problem gambling prevention.
• Gamblers Anonymous: Offers local support groups across Canada.
• Gambling Therapy: Provides free online support and counseling for problem gamblers worldwide.

Provincial Helplines:

• ConnexOntario: For players in Ontario, provides free and confidential health services information for people experiencing problems with alcohol and drugs, mental illness, or gambling. Call 1-866-531-2600.
• Provincial Helplines Across Canada: Each province has a dedicated gambling helpline. We encourage you to search for the specific helpline in your region for local support.

Protection of Minors

BetPRIMEIRO Casino only accepts players who have reached the legal age for gambling in their jurisdiction. In Canada, this is 18 or 19 years old, depending on your province or territory. We use all available methods to prevent minors from registering and playing on our Website and reserve the right to request proof of identity at any time.

We strongly encourage parents to use filtering software to protect their children from accessing gaming websites. The following tools can help:

• CyberPatrol
• GamBlock®
• Solid Oak Software
• Net Nanny

Governing Language

The English version of this Responsible Gaming Policy takes precedence over all other versions, editions, and translations. In the event of a dispute over the content or interpretation of this policy, or in the event of a discrepancy or inconsistency between the English version and any other version, the English version shall prevail.